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How to clear your cache or do a hard refresh

If your video is not playing or it keeps buffering you can do a hard refresh of your browser or clear your browser's cache.

 

Clearing your cache

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If you are using Chrome as your browser:

  • Open Chrome.
  • At the top-right, click the three dots
  • Click "More tools", then click "Clear browsing data"
  • At the top, choose a time range. To “delete everything”, select "All time”
  • Select the “Cookies and other site data" and "Cached images and files" checkboxes
  • Click Clear data

Microsoft_Edge_logo_(2019)

If you are using Edge as your browser:

  • Open Microsoft Edge.
  • Select Menu (3 dots icon on the top right corner of the browser), select “Settings” then select “Privacy & services”
  • Under “Clear browsing data”, select and choose what to clear
  • Select the "Cached images and files" and "Cookies and other site data" checkboxes
  • Clear “Clear” 

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If you are using Safari as your browser:

  • Open Safari
  • Click on the drop-down menu
  • Select Preferences
  • Click the Advanced Tab
  • Select the “Show Develop Menu in Menu Bar” checkbox
  • Close Preferences
  • Select “Develop” drop-down menu
  • Click Empty Caches
 

Performing a hard refresh

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If you are using a Mac computer:

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If you are using a Windows computer: 

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