How to clear your cache or do a hard refresh
If your video is not playing or it keeps buffering you can do a hard refresh of your browser or clear your browser's cache.
Clearing your cache
If you are using Chrome as your browser:
- Open Chrome.
- At the top-right, click the three dots
- Click "More tools", then click "Clear browsing data"
- At the top, choose a time range. To “delete everything”, select "All time”
- Select the “Cookies and other site data" and "Cached images and files" checkboxes
- Click Clear data
If you are using Edge as your browser:
- Open Microsoft Edge.
- Select Menu (3 dots icon on the top right corner of the browser), select “Settings” then select “Privacy & services”
- Under “Clear browsing data”, select and choose what to clear
- Select the "Cached images and files" and "Cookies and other site data" checkboxes
- Clear “Clear”
If you are using Safari as your browser:
- Open Safari
- Click on the drop-down menu
- Select Preferences
- Click the Advanced Tab
- Select the “Show Develop Menu in Menu Bar” checkbox
- Close Preferences
- Select “Develop” drop-down menu
- Click Empty Caches
Performing a hard refresh
If you are using a Mac computer:
If you are using a Windows computer: